In response to the COVID-19 pandemic, we have made appropriate changes to our policies and procedures to allow for more flexibility and comfort during these challenging times.
MANDATORY MASK POLICY: As per current government regulations, we ask that all tenants, guests and team members wear a non-medical (or cloth) face mask when in any publicly accessible area of our building. This includes all hallways, stairwells, lobby area, laundry room, parking garage and commercial spaces.
REVISED CANCELLATION POLICY: You may cancel your refundable reservation free of charge or penalty up to 72-hours prior to check-in date. Should a cancellation be required within 72-hours of reservation due to COVID-19 restrictions or circumstances, a full refund will be issued. Bookings received from outside booking sources (ie. Expedia and Booking.com) are subject to their own terms. However, any cancellation requests we receive from these booking agents will be approved.
ENHANCED CLEANING & SANITIZATION MEASURES: The use of personal protective equipment is strictly adhered to by all on-site team members. Our housekeeping team will ensure frequent cleaning and sanitization of all high-touch surfaces in common areas, including handles, keypads, tables and chairs. For the health and safety of our team, In-suite cleaning services will be limited to bathroom cleaning and garage removal only. Following each check-out, hotel rooms continue to be deep cleaned and disinfected prior to the next reservation.